My Xbox 360 had a Red Ring of Death (RROD) - what does this have to do with search marketing (specifically Online Reputation Management)?

Christian Bullock's Red Ring of Death

So tonight I had some friends over and we busted out the ole’ wireless guitar for some Guitar Hero 3 action.  After the game loaded up, we heard an extremely funky noise come from the DVD drive.  It sounded, literally, like something just scratched the bottom of the game disc violently.  After this sudden audio interruption, my system locked up with a weird green-tinted checkerboard display on the screen.  After a couple of restarts, it was toast.

Having been in the gaming space for so long, I knew this was going to happen.  In fact, due to this wide-spread hardware failure, Microsoft is in the dog house $1 billion due to this unfortunate hardware malfunction.  But imagine if I were to not know what this was… and when those dreaded red rings of death did indeed pop up, if I were to Google it, the search yields 167k results varying from using towels to “fix” the problem to an official support page from Microsoft.

So how does this pertain at all to search marketing… and more specifically, online reputation management of the Xbox 360’s brand?  This is one of the few cases where user opinion has been so negative that any form of online reputation simply couldn’t counteract the negativity & vast amount of opinions about the issue.  Sometimes you just can’t manage the reputation of a product of service due to an overwhelming response.  In this case, Microsoft had to opt out of any sort of Online Reputation, set up a service that costs them around $1 billion and handle it this way.

They should have known they were setting themselves up with this drastic “fix-up cost” when they decided to try to manufacture at a cheaper cost.  And unfortunately, no amount of Online Reputation work can wipe that away…

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Having dates in your urls is just about as cool as wearing Reebok Pumps when playing basketball… in the 21st century

Read this article by Aaron Wall over at Search Engine Land about reasons why not to use dates in URLs.  Unluckily for me (or, I guess you might say it’s good because I don’t have to write it all up!), I was going to write a post pretty much like his.  His four reasons as to not use dates in URLs:

  1. Dates convey irrelevant information
  2. Dates suggest old, stale news
  3. Dates make sharing URLs more difficult
  4. Dates can cause Robots.txt errors

Good stuff!  Agreed on all accounts.  I guess you could say that having dates in your URL is about as cool as hitting the local gym with a pair of Reebok Pumps… in the 21st century  :)

If you do have dates in your URLs, may I suggest you use Dean’s Permalinks Migration for Wordpress; super easy to fix it up anyway you want it.

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I’m going to attend SMX West in February - Hell Yeah!

Turns out I’m going to be attending SMX West in Santa Clara, California in February.  Gotta say, I’m pretty excited.  I’ve been to a couple of conferences (SearchFest and a couple of local Innotech conferences) but never one this big before.

I have yet to map out my plan of “session” attack… but I will post recaps of just about each session I’m going to attend.

Who else is attending?

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Wildly good rankings for wildly bad web pages - part 1

Often while I’m surfing the interwebs, I find that some web pages just don’t belong on the first page of search results on a given search term.  In this continuing series of epic proportions (of which I have no idea just how many parts I’m going to do… but with the number of pages out there, it could be anything…), I’m going to highlight some keyword searches which yield surprising results.

The first search I want to direct your attention to is for a favorite candy of mine when I was a wee little toddler - a tootsie roll.  Scanning the results looks good in the beginning… “69 Boyz” ooookiedokie… but look at result #7.  A GeoCities site?!  Looking at that page’s content I see a couple of polls, a couple of lines of text on the top, some links… and that’s it?  Interesting.

The second search we’ll be looking at today is search results for one of my favorite cartoons when I was in elementary school - darkwing duck.  Again, scanning the results and everything looks in order for the first couple results (I have to recommend the Swedesh intro version of the show - it’s hilarious).. up until result #8, which is another dang GeoCities site!  That looks straight from the early 90’s.

So even though these pages are indeed “bad” (I’m sorry, but for no matter what search a GeoCities page shouldn’t show up in the first 10 results), this does teach us a valuable lesson: search engines love web pages / sites that have been around for a long time.  If they’ve been live for “x” amount of years, Google instills more “trust” into them.  So even though these pages might look terrible and not have a whole heck of a lot of content… they’ve stood the test of (internet) time.

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Steve Novick’s TV spot & differentiation of an overall message

I’m not one to be really caught up in anything concerning politics; it’s just something I’ve never truly been interested in.  But I have to say, local candidate Steve Novick has a TV spot that I find fairly effective.  You can see the embedded Youtube video on his ‘Novick for Senate’ site.

I think the commercial does a good job of differentiating Novick from what everyone thinks a Politician should be.  In the same regard, I think on the national scale Barack Obama has the same thing going for him: he just doesn’t seem like a politician.

Sometimes this strategy works for websites as well.  Position your site a little differently from your competitors; don’t go for the typical sales approach.  Who knows - your target audience just may like seeing something a little bit different and fresh…

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Who knew Twitter could be so useful?

Maki over at Dosh Dosh has written a post about 17 ways to use Twitter. SEVENTEEN ways. I currently use Twitter one way - to let those following me know what I’m up to. Aaaand that’s about it… (btw twitter-stalk me, even though I don’t use it nearly enough - Twitter: ChristianBk)

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Top 4 indications that your site needs some SEO help

I’m a big fan of lists. Though, not just a regular “top 5″ or “top 10″ - how about a list of the top 4 indications that your site needs some SEO help? Here we go:

  1. Your home page’s title tag is “Home.” Well, that’s great and all… at least when I’m on that page I know where I am on your site. But let’s see some detail!
  2. When asked if your site is in frames, you respond with a, “Well, duh of COURSE it is!” I remember a good friend’s personal site back in the day that actually looked kinda cool with frames. Unfortunately, frames has gone the way of the dodo bird… except that they aren’t extinct (I see them on a daily basis… still…)
  3. You publish lots of articles for syndication purposes… but they don’t exist on your site. You’re already writing the content! Get an optimized resources section with high-level summary pages for each article and, if you choose to, get a registration form to capture leads if someone wants to read an article in its entirety!
  4. You don’t have dedicated, standalone pages for specific products / services. Search engines <3 pages that are on topic, clear, and to the point. You don’t want to have a services page (well, maybe a higher level services page that talks in some fashion about what you currently offer) that talks about all three of the products you offer. Break it up to several pages that each talk about one specific product or service.

Of course there are many other indications… but these four are ones that you can quickly scan a site (hopefully not your own!) and tell if they’ve done a good job optimizing it.

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My ugly logo / banner / big red thingy

There.  A big red, ugly logo has been created for SEO Hell Yeah!  I’ll admit - I’m a marketer, a writer, a creative thinker… but when it comes to designing?  I know how to make layers in Photoshop!  :)  Anyway, this will have to suffice until I can get one of my creative design friends who can make one better than that one.

I’ll try to bring in some rationale to its design: I want the “SE” in SEO to look a bit more, I don’t know, classy?  Elegant?  Then I wanted to bring out the guns, BLAZING font for “O HELL YEAH!” because really, you can read it like (emphasis on the capital letters): SEO Hell Yeah! or seO HELL YEAH!  Pick your poison.

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SEO plugins ahoy!

Seeing as how SEO Hell Yeah! is brand spanking new, I’ve been able to download and install plugins that I’ve tested and used before for other Wordpress installs I’ve made.  A couple that are my two go-to SEO plugins - Ultimate Tag Warrior and SEO Title Tag - either are obsolete (in UTW’s case, Wordpress 2.3 includes tagging) or don’t seem to play nice with the newest version of Wordpress (such is the case for SEO Title Tag).  So, due to this, I’m using Optimal Title, a nice alternative to SEO Title Tag.  While not… option-rich as SEO Title Tag, it does its title tag job nicely.

I’ve yet to install Share This, which is pretty slick.  I suppose I’ll get that done tomorrow at some point…

Any other plugins I’m missing?  Any you find to be useful?

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Links: a website’s best friend

Saw this post over at Search Engine Land. I have to say, it serves as a really good overview of what types of links you want to secure for your site. From the blog post:

All links count in some way, even those cloaked in things like nofollow, robot.txt, or a third party tracking code. These types of links may not be SEO friendly, but they do work and depending on where they sit, can go a long way toward boosting your visibility. Even though popular sites like Wikipedia, del.icio.us, and Yahoo Answers use nofollow on their pages, the traffic and visibility they bring to your brand can be huge. If the exposure the site brings outweighs the loss of link popularity, go for the link I say.

Well put Debra! I know that, even though Wikipedia links aren’t followed, I try to place a a link by either creating a page for a company or linking to a site for an entry that makes sense. There’s the branding point of view…. but then there are smaller sites that like to copy the content Wikipedia has. And who knows? Maybe those sites “follow” links.

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